S235
Debtor Search Request
Purposes:
This
screen allows MIMS users to request to have external databases searched to
obtain debtor information.
Prerequisites:
1.
MIMS
user must have applicable security authorization to view files.
The
following groups have access to this screen:
· Call Center Agent
· Collections Agent (RGPU, File Intervention)
· Compliance 4 Agent
· Compliance 5 Agent
· MEP Senior Agent
· Registration
· ISO Agent
· ISO Support Agent
· SIU Agent
· Supervisor/Team Lead
Helpful Hints:
·
CPIC,
JOIN and COMIS searches require SIU approval.
·
Credit
Bureau searches require management approval, before the search is conducted.
·
Cannot
search provisional files.
·
Searches
are allowed on incomplete and actives files. Searches cannot be completed on closed files.
·
3
– Yr all, Motor Vehicles, Alberta Health Care, Credit Bureau, Federal Locate,
COMIS, JOIN, CPIC, Land Titles may all be requested at the same time. (NOTE:
COMIS, CPIC, JOIN require approval, all other searches will be followed up on
by way of work tasks.)
·
Company
Name, Out of Province Motor Vehicles, and Trade Name searches must be all done
individually.
Navigation:
Collections à
Initiate Collection Tool à SRCH – Request Debtor Search
Procedure:
1.
Enter
the desired MEP file number in the ‘File Number’ field.
2.
Click
the ‘Get’ button to retrieve the file.
3.
Under
the heading Registration ‘Search Tools’, select appropriate searches.
4.
Enter
required comments or special instructions into the ‘Special Instructions’ field
if required. See field description below for further information.
5.
Enter
general remarks regarding the search request into the ‘Remarks’ field.
6.
Click
the ‘Request’ button to finalize this process. The system will take you to the
‘S85 Collection Tool History’ screen with the new search(es) displayed within
the list.
|
Screen Label |
Description/Instructions |
|
Request Segment |
|
|
Search
Tools |
Check the boxes of the tools you wish to
search by. For tools requiring special instructions only
one can be selected per request.
See ‘Special Instructions’ description below for details. COMIS, CPIC and JOIN searches require that the
file must be at least Compliance Level 4. |
|
Special
Instructions |
Mandatory if search tools ‘Out of Province
Motor Vehicle, ‘Company Name’ and ‘Trade Name’ are selected. w
For ‘Out of Province Vehicle’ searches, specify the province in this field. Multiple searches cannot be requested if ‘Special
Instructions’ have
been entered. Maximum field length of 200 characters. |
|
Remarks |
Enter any relevant comments regarding the
Debtor Search. Maximum field length of 200 characters. |
|
|
Click this button to request the selected information
on the debtor. Returns users to
updated S85 Collection Tool History screen. |
Possible Error Messages/System Warnings:
ID
|
Error Message
Description
|
Action |
|
396 |
At least one search tool must be selected |
Ensure
that a search tool has been selected. |
|
397 |
If 'Special Instructions' are entered, only one
search can be selected at a time. |
Deselect
all but one of the search tools. |
|
398 |
A
file must be at compliance level 4 or higher to request a ‘C.O.M.I.S’,
‘C.P.I.C.’, OR ‘J.O.I.N.’ search. |
Check
compliance level of file. |
|
400 |
Special
instructions are mandatory if ‘Out of Province Motor Vehicles’, ‘Company
Name’ and/or ‘Trade Name’ are selected. |
Ensure
that the ‘Special Instructions’ field has been filled out as required. See field description above for
further assistance. |
|
614 |
A
Credit Bureau search requires a debtor SIN. |
Enter
the Debtor’s SIN number in the Special Instructions field. |